In the command line, simply type cd “\Program Files\Common Files\microsoft shared\ClickToRun”. Type ‘Command Prompt’ and run it with administrator privilege. If Microsoft Outlook is crashing for you with error 0xc0000005 on Windows, follow these steps to fix it: Update: the workaround fix to get Outlook working is to follow these instructions: How to fix Microsoft Outlook error 0xc0000005 Please log a ticket in our ticket system if you are experiencing this issue and we will follow up with you. The issue is update related and we are working the issue with our clients. All normal Office troubleshooting does not resolve. We’ll publish a post-incident report within five business days.įast Assist has already had two clients to call us with this issue effecting several endpoints. – We’re analyzing our telemetry data to better identify these issues before they impact our customers. Next steps: – We’re reviewing our update procedures to isolate these issues prior to our deployment cycle. Root cause: A recent change to the Outlook client inadvertently resulted in this issue. Scope of impact: This issue may have potentially affected any of your users attempting to use Outlook. If users are continuing to see impact, please restart your Outlook client for the changes to take effect. Do you want to start in Safe Mode?”įurther information on what admins were able to see in event viewer for this crash event could have been found here: įinal status: We’ve confirmed that the issue has been successfully resolved after extended monitoring of our telemetry. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. 
Affected users would have received an error message that stated: “Outlook couldn’t start last time. Users may have been able to leverage those protocols as an alternative means to access email and service features while we remediated this problem. Our analysis indicates that Outlook on the web and mobile clients were unaffected.
More info: Users may need to restart their Outlook client for the fix to take effect. (added by Fast Assist: We also observed customers with third party POP3 email systems experiencing this same issue) User Impact: Users may have experienced crashes or may have been unable to access Exchange Online via Outlook.
Title: Users experiencing Outlook connection issues and crashes Restarting Outlook will likely fix the issue now but if it doesn’t, scroll down to How to Fix Microsoft Outlook error 0xc0000005 and follow the instructions. The following is a recent update on this issue from Microsoft.
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